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The Big Picture:  Sometimes things don’t happen for decades, and sometimes decades happen in weeks.  The world is changing at warp-speed.  Following the pandemic, how do we think consumer behaviors will change and how will that impact the lottery industry … Are we prepared to optimize on the opportunities and navigate the challenges?   How will big-picture macro-economic/sociological/ cultural changes filter down to reshape specific industries … like retail, recreational gaming, and Lottery?  How might consumer lifestyles and player behaviour be permanently changed as a result of the pandemic?  And how have operational changes necessitated by the pandemic revealed new and better solutions, best-practices, and ways to operate that will continue on into the future?

The Big-Picture Roundtable Leader:

Gordon Medenica, Director, Maryland Lottery and Gaming and

Lead Director of Mega Millions

Panelists:

Richard Bateson, Chief Commercial Officer, JUMBO Interactive

Mandy Carter, Director of Retail Development, Scientific Games

James Maida, Chief Executive Officer, GLI (Gaming Labs)

Mark Michalko, Executive Director, North Carolina Education Lottery

Ryan Mindell, Lottery Operations Director, Texas Lottery

Doug Pollard, Co-Chief Executive Officer, Pollard Banknote and NeoPollard