Technology

Panel Discussion: Forging the Digital Connection with Consumers Progressive U.S. lotteries are leveraging the massive traffic they have on their websites to build the digital relationship with the players that is the foundation for long-term success. Consumers now expect seamless hand-offs between technology and in-store visits. Heightened expectations for enhanced shopping experiences are driving the need for lotteries to leverage all consumer touch-points in unprecedented ways. Building digital relationships with players through website traffic, loyalty programs, and second chance promotions is part of the process. Integrating that with in-store digital vehicles like Branded Gift Cards and Player Payment and awards solutions and further digitizing the retail shopping experience is another part. What is being done to optimize the potential of these efforts? What are the measures of success? How can lotteries’ digital connection be used to drive retail foot traffic, and how can that be leveraged to further drive retailer commitment and increase lottery sales?

Moderator: Paul Jason, CEO, PGRI

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Panelists:

Jamie Davison, Vice President, Digital Gaming and Innovation, Atlantic Lottery

Shannon DeHaven, Deputy Director of Digital Operations, Michigan Lottery

Jessica DiOrio Dunn, Senior Director, Business Planning and Customer Engagement, Scientific Games Corporation

Andrew Leeper, Creative and Brand Strategy Coordinator, Texas Lottery

Fivi Rondiri, Corporate Marketing Manager, Intralot USA

Jay Gendron, Chief Operating Officer, Lottery, IGT SMART-TECH 2018 Keynote Speech: IGT Update: Commitment to Customer First

April 8, 2018 | Susan Jason | Technology

Keynote Speech

IGT Update: Commitment to Customer First

Jay Gendron

Chief Operating Officer, Lottery, IGT

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Panel Discussion: Overcoming Obstacles to Modernization - Moderator Terry Presta

May 3, 2017 | Susan Jason | Technology

·Panel Discussion: Overcoming Obstacles to Modernization

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Lotteries are working hard to enhance their support of multi-state retailers, digitize the retail shopping experience, and modernize in general. A cornerstone to modernization is to work together to standardize business process, procedure, and technologies, across jurisdictional boundaries. Significant progress has been made, and the industry is on the cusp of important breakthroughs. What are the issues, how are they being addressed, and what is the status of initiatives to modernize?

Moderator:

Terry Presta, Executive Director, Kansas Lottery and Chair of Retailer Relations, NASPL

Panelists:

Bob Beauparlant, Vice President Engineering, IGT

Tom Delacenserie, Secretary, Florida Lottery

Alice Garland, Executive Director, North Carolina Education Lottery

Terry Rich, Chief Executive Officer, Iowa Lottery

Rick Weil, Chief Executive Officer, Diamond Game

This video presentation is brought to you by Public Gaming Research Institute and was recorded at SMART-TECH 2017 in New York City, March 2017.

Moderator: Jeff Anderson, Executive Director, Idaho Lottery - Panel Discussion: Consumers, Retailers, and Lottery Operators all join together to create a Utopia where everyone’s needs are met

April 17, 2017 | Susan Jason | Technology

Doug Pollard Co-Chief Executive Officer, NeoPollard Interactive -Lottery UX in the Digital Age

April 17, 2017 | Susan Jason | Technology

Jay Gendron, Senior Vice President North America Lottery, IGT - Keynote Speech, SMART-TECH 2017

April 17, 2017 | Susan Jason | Technology

Providing Consumer Options Making Lottery Available in a Cashless Economy

October 24, 2016 | Susan Jason | Technology

LOTTERY EXPO 2016

Panel Discussion: Providing Consumer Options

Making Lottery Available in a Cashless Economy

Moderator: Terry Presta, Executive Director, Kansas Lottery; Chair of the NASPL Retail Subcommittee

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This presentation has powerpoint slides click here to view

Panelists:

Drew Svitko, Executive Director, Pennsylvania Lottery

Gardner Gurney, Director, Division of the Lottery, New York State Gaming Commission

John Spicknall, Director of Package Goods and Services, RaceTrac Petroleum, Inc.

Sue Strouse, VP Retail Strategy and Business Development, IGT

This video presentation is brought to you by Public Gaming Research Institute and was recorded at LOTTERY EXPO 2016 in Miami, Florida September 2016.

The Promise of API (Application Programming Interface) Technology

October 24, 2016 | Susan Jason | Technology

LOTTERY EXPO 2016

Special Session:

The Promise of API (Application Programming Interface) Technology

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Presentations on the urgency to implement / meaning and purpose of APIs will be followed by a special session that includes audience Q & A.

Moderator: Gary Grief, Executive Director, Texas Lottery, President of MUSL

Panelists:

Tom Delacenserie, Secretary, Florida Lottery

Andy Davis, Chief Financial and IT Officer, Tennessee Education Lottery Corp.
Austin Huggins, Technical Specialist, Publix SuperMarkets

Paul Riley, Vice President Product Marketing and Interactive Wagering, IGT

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This video presentation is brought to you by Public Gaming Research Institute and was recorded at LOTTERY EXPO 2016 in Miami, Florida September 2016.

Tom Shaheen Executive Vice President Business Development, Linq3 LOTTERYEXPO 2016

October 16, 2016 | Susan Jason | Technology

Tom Shaheen

Executive Vice President Business Development, Linq3

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This presentation contains Powerpoint Slides please right-click here to view

This video presentation is brought to you by Public Gaming Research Institute and was recorded at LOTTERY EXPO 2016 in Miami, Florida September 2016.

Simon Butler Chief Executive Officer, Abacus Solutions

October 16, 2016 | Susan Jason | Technology

Simon Butler

Chief Executive Officer, Abacus Solutions

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This presentation contains Powerpoint Slides click here to view

This video presentation is brought to you by Public Gaming Research Institute and was recorded at LOTTERY EXPO 2016 in Miami, Florida September 2016.

Panel Discussion: Creating the truly open, fluid, dynamic infrastructure that smooths the path for rapid deployment of innovation

May 9, 2016 | Susan Jason | Technology

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Panel Discussion: Creating the truly open, fluid, dynamic infrastructure that smooths the path for rapid deployment of innovation
Standardized National Account System Interface: How might the industry define a universal language to enable faster retail innovation; i.e. a set of routines, protocols, and tools for building software applications, and interface that provides a single platform for seamless inter-operability, dramatically reducing the costs and time-line required by Lotteries and their commercial partners to implement new games, technologies, and standardized business practices. How does this kind of initiative benefits to Retailers, Lottery, and the Players. Define the appropriate business model. Who might host it? What are the obstacles to implementation and how quickly can this be executed?

Moderator: Gary Grief, Executive Director, Texas Lottery, Chair of the Powerball Group

Gardner Gurney, Director, Division of the Lottery New York State Gaming Commission

Carole Hedinger, Executive Director, New Jersey Lottery

Terry Presta, Executive Director, Kansas Lottery

Paul Riley, Vice President Product Marketing and Interactive Wagering, IGT