Retail

Modernization = Increasing Consumer Options and Convenience; Sales lift and new customer acquisition generated by cashless offsets the merchant fee

Click here to watch this video recorded LIVE

at LOTTERY EXPO NYC in New York City October 22-24, 2018

JP Bussoli, Vice President Product Development, Carmanah Signs- NASPL 2018

November 9, 2018 | Susan Jason | Retail

Click here to watch this video recorded LIVE at NASPL2018 in Cleveland, OH

Jon-Paul Bussoli

Vice President Product Development

Carmanah Signs

Robbie Asendorf, Retails Products Marketing Manager, Scientific Games

October 31, 2018 | Susan Jason | Retail

Robbie Asendorf
Retails Products Marketing Manager
Scientific Games

Click here to watch this video recorded LIVE at NASPL2018 in Cleveland, OH

Sherry Soard Vending Solutions Manager INTRALOT US

October 15, 2018 | Susan Jason | Retail

Sherry Soard
Vending Solutions Manager
INTRALOT US

Click here to watch this video recorded LIVE at NASPL2018 in Cleveland, OH

Tim Yahya Country Manager, Canada & U.S.A Abacus Solutions International

October 12, 2018 | Susan Jason | Retail

Tim Yahya
Country Manager, Canada & U.S.A
Abacus Solutions International

Click here to watch this video recorded LIVE at NASPL2018 in Cleveland, OH

Driving strategic transformation through product innovation, retailer distribution and player diversification Mark Smith Chief Marketing Officer, Linq3

April 10, 2018 | Susan Jason | Retail

Driving strategic transformation through product innovation, retailer distribution and player diversification

Mark Smith Chief Marketing Officer, Linq3

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Make Your Retailer Partnerships Work Mark Castellana Senior Vice President, Partner Development, Lazlo326

April 10, 2018 | Susan Jason | Retail

Make Your Retailer Partnerships Work

Mark Castellana Senior Vice President, Partner Development, Lazlo326

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Innovations Driving Results Teresa Immel, Director Sales & Marketing, Schafer Systems

April 10, 2018 | Susan Jason | Retail

Innovations Driving Results

Teresa Immel, Director Sales & Marketing, Schafer Systems

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Panel Discussion: Retail Marketing, Merchandising, and Optimization

April 10, 2018 | Susan Jason | Retail

Panel Discussion: Retail Marketing, Merchandising, and Optimization. Retailers are modernizing Signage and Touchpoints both inside and outside of the store; and modernizing the physical retail environment in many other ways: Digital Menu Board; Digital Play-Stations, Mobile Apps, Social apps, Digitizing the POS, inlane sales. Lotteries are meeting the expectations of the modern consumer for digital tools that personalize the messaging and enhance the shopping experience. How can Lottery apply these Point-of-Sale tools to “up-sell” and otherwise get the attention of, and engage the shopper in the store?How can technology and POS tools be used to make it easier for the consumer to understand the portfolio of different products and make their selection? What else are progressive Lotteries doing to modernize, support their retail partners, and engage their players?

Moderator: Kevin Gass, Vice President, Lottery Gaming, BCLC Canada

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Panelists:

Jarrod Cummins, Head of Gift Services, the Kroger Company

Alice Garland, Executive Director, North Carolina Education Lottery

Terry Presta, Executive Director, Kansas Lottery

Mike Purcell, Deputy Director Sales, Florida Lottery

Nat Worley, Vice President, Marketing & Retail Execution, IGT

Retail Disruption & Stability Jennifer Westbury, Executive Vice President, Sales & Customer Development, Pollard Banknote

April 10, 2018 | Susan Jason | Retail

Retail Disruption & Stability

Jennifer Westbury Executive Vice President, Sales & Customer Development Pollard Banknote

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Jon-Paul Bussoli Vice President Product development Carmanah Signs - Real Time Audience Measurement at Retail Jon-Paul Bussoli, Vice President Product development, Carmanah Signs

April 10, 2018 | Susan Jason | Retail

Real Time Audience Measurement at Retail

Jon-Paul Bussoli Vice President Product development Carmanah Signs

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Adam Caughill, Director, Business Development, OLG

December 16, 2017 | Susan Jason | Retail

In-Lane sales and Digital Menu Boards:

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Paul Riley, Vice President Product Innovation and Research & Development, IGT

December 15, 2017 | Susan Jason | Retail

The Critical “C’s” of Retail Modernization

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Frank Suarez, Deputy Executive Director of Brand Management and Communications, North Carolina Education Lottery

December 15, 2017 | Susan Jason | Retail

Increasing Convenience at Retail to Drive Lottery Sales

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PRO-LITE LOTTERY - Tom Yerke, Vice President, Sales

November 3, 2017 | Susan Jason | Retail

Panel Discussion: Progressive steps towards Cashless payment options - Moderator Tom Delacenserie

May 3, 2017 | Susan Jason | Retail

· Panel Discussion: Progressive steps towards Cashless payment options

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“Modernization” is the goal. Implementation of Cashless payment options for the consumer is one of the most vital action-items. U.S. lotteries have made significant progress towards enabling Cashless to move forward and deliver the benefits that could be transformational to the industry, and for Good Causes that lotteries fund. Where are we at now and what can we do to bring it across the finish line?

Moderator: Tom Delacenserie, Secretary, Florida Lottery

Panelists:

Terry Presta, Executive Director, Kansas Lottery and Chair of Retailer Relations, NASPL

Kathy Pyka, Controller, Texas Lottery

Paul Riley, Vice President Product Innovation and R & D, IGT

Drew Svitko, Executive Director, Pennsylvania Lottery

This video presentation is brought to you by Public Gaming Research Institute and was recorded at SMART-TECH 2017 in New York City, March 2017.

Panel Discussion: Consumers, Retailers, and Lottery Operators all join together to create a Utopia where everyone’s needs are met - Moderator Jeff Anderson

May 3, 2017 | Susan Jason | Retail

· Panel Discussion: Consumers, Retailers, and Lottery Operators all join together to create a Utopia where everyone’s needs are met

CLICK HERE TO WATCH

What would that look like? What are the consumer shopping trends and expectations that will drive Retailer actions to meet those expectations? And how is Lottery aligning with Retailer actions to meet consumer demand for digitizing the shopping experience, for alternative ways to execute transactions (i.e. non-cash, Mobile Wallet, etc.), for innovation of POS’s and in-store messaging and consumer engagement strategies, etc.? Let’s have a frank discussion about consumer and industry trends, the limitations of Lottery to align with those trends, how to overcome those limitations or at least isolate and focus on some actionable ways for Lottery to meet the needs of modern retailing and consumer expectations. This discussion is not about the games themselves but about the in-store consumer shopping experience.

Moderator: Jeff Anderson, Executive Director, Idaho Lottery

Panelists:

Sean Athey, Vice President System Sales, Scientific Games Corporation

Jon-Paul Bussoli, Vice President, Product Development, Carmanah Signs

Paula Otto, Executive Director, Virginia Lottery

Pall Palsson, Senior Product Marketing Director, NOVOMATIC Lottery Solutions

This video presentation is brought to you by Public Gaming Research Institute and was recorded at SMART-TECH 2017 in New York City, March 2017.

Tony Fontaine Vice President Business Development Lottery & Gaming, InComm -How InComm support benefits the NASPL API Initiative

April 17, 2017 | Susan Jason | Retail

Max Goldstein Vice President Sales Carmanah Signs -The > Future Now of Lottery Retail

April 17, 2017 | Susan Jason | Retail

Tom Delacenserie, Secretary, Florida Lottery

October 24, 2016 | Susan Jason | Retail

LOTTERY EXPO 2016

Tom Delacenserie

Secretary, Florida Lottery

Industry Collaboration as the key
to unlocking the power of API/Cashless/
In-Lane and other Retail Modernization initiatives

Click here to watch

This presentation contains Powerpoint Slides click here to view

This video presentation is brought to you by Public Gaming Research Institute and was recorded at LOTTERY EXPO 2016 in Miami, Florida September 2016.

Special Work-Group Round-Table Discussion: Making our Lottery Account Management Systems Easier for Retailer

May 8, 2016 | Susan Jason | Retail

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Special Work-Group Round-Table Discussion: Making our Lottery Account Management Systems Easier for Retailer
Multi-State Retailers represent an incredible opportunity. We don’t need new games or transformational innovation to increase sales through this channel. We just need updated business practices to make it easier for these marketing/distributional powerhouses to do business with us. Retailers which operate in more than one state need to be able to interact with a standardized set of business-processes that are adopted by all lotteries. How can the business of managing and exchanging data, producing reports, processing transactions, and the countless other operational processes be further standardized? How can the application of common standards and other business-process enhancements help our retailers, drive productivity, increase efficiency, reduce costs, and drive sales?

Moderator: Terry Presta, Executive Director, Kansas Lottery Panelists: Debbie Alford, President & Chief Executive Officer, Georgia Lottery

Andrew Crowe, Vice President, Interactive Payments, IGT

Tom Delacenserie, Secretary, Florida Lottery

Alice Garland, Executive Director, North Carolina Lottery

Drew Svitko, Executive Director, Pennsylvania Lottery

Retail Optimization: The outside-the-store Consumer Experience

May 4, 2016 | Susan Jason | Retail

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Panel Discussion: Retail Optimization: The outside-the-store Consumer Experience
How can Lottery further optimize its whole eco-system of consumer touch-points (advertising, store POS, digital and social connections, etc.) towards the goal of creating a relationship with the consumer. How can Lottery do more to leverage its massive online connection to millions of consumers? How can Lottery do more to build loyalty and engagement by getting players to register, and to use its websites and social media connection to drive traffic to Retail? How can Lottery leverage that into heightened Retailer motivation and Lottery sales?

Moderator: Gary Gonder, Chief Branding Officer, Missouri Lottery
Panelists:
David Barden, Executive Diector, New Mexico Lottery
Kevin Gass, Vice President, Lottery Gaming, BCLC (British Columbia)
Bill Thorburn, Group Executive – Lotteries (International), Tatts Group Limited

Click here to download the Powerpoint slides

Panel Discussion: Retail Optimization: In-Store Marketing and Merchandising

May 4, 2016 | Susan Jason | Retail

Click here to watch
Panel Discussion: Retail Optimization: In-Store Marketing and Merchandising
How can Lottery be “up-sold” and otherwise get the attention of, and engage the shopper in the store? How can Point-of-Sale be improved to capture attention and up-sell Lottery products? How can technology or POS tools be used to make it easier for the consumer to understand the portfolio of different products and make their selection? How can Mobile Proximity Marketing be applied to Lottery?

Moderator: Tom Delacenserie, Secretary, Florida Lottery
Panelists:
Wendy Montgomery, Vice President Marketing & Sales, Ontario Gaming & Lottery OLG
Adam Perlow, President & Chief Executive Officer, Hudson Alley Software
John Pittman, Vice President Marketing, INTRALOT USA
Tom Shaheen, Executive Vice President & Chief Policy Officer, Linq3
Jeff Sinacori, Vice President Retail Development, Scientific Games Corp.

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Duncan Malyon, Senior Vice President of North America, Camelot Global

May 4, 2016 | Susan Jason | Retail

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Duncan Malyon

Senior Vice President of North America, Camelot Global

In a world increasingly dominated by technology how can we keep lottery in retail relevant?

Click to watch movie

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Jonathan Rosen, Senior Vice President, Content, Strategy & Creative Services of Stratacache Retail / Carmanah Signs

May 4, 2016 | Susan Jason | Retail

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Jonathan Rosen

Senior Vice President, Content, Strategy & Creative Services of Stratacache Retail / Carmanah Signs

Creating a Lottery Experience of the NOW

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SMART-TECH2016 -Jay Gendron, Senior Vice President North America Lottery, IGT

May 4, 2016 | Susan Jason | Retail

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Jay Gendron

Senior Vice President North America Lottery, IGT

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Panel Discussion: Retail Optimization: The in-store Player Experience

April 30, 2016 | Susan Jason | Retail

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Panel Discussion: Retail Optimization: The in-store Player Experience
How can in-store technology be used to turn the store visit into an engaging consumer experience, and turn the buyer of a Lottery ticket into a player of Lottery games? How can new technology-based innovations like electronic play-stations, in-lane sales, self-serve kiosks, in-store NFC-enabled internet and WiFi, and other forms of digitization engage the consumer and drive increased Lottery sales?

Moderator: Rebecca Hargrove, President & Chief Executive Officer, Tennessee Education Lottery Corporation and Senior Vice President of the World Lottery Association (WLA)
Max Goldstein, Vice President Sales, Carmanah Signs
Terry Rich, Chief Executive Officer, Iowa Lottery
Rick Weil, Chief Executive Officer, INNOVA Group/Diamond Game
Bishop Woosley, Executive Director, Arkansas Lottery

This video presentation is brought to you by Public Gaming Research Institute and was recorded live at SMART-TECH 2016 in New York City, NY April 2016. Copyright © 2016

Daniel Cage CEO, LINQ3 at NASPL 2015

November 25, 2015 | Susan Jason | Retail

Daniel Cage

CEO, LINQ3

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Jim Kennedy, Group CEO, Lottery, Scientific Games

November 25, 2015 | Susan Jason | Retail

Jim Kennedy

Group CEO, Lottery, Scientific Games

LOTTERY EXPO 2015 Building out the multi-state platform for Big-Box Corporate Account Retailers

October 29, 2015 | Susan Jason | Retail

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Panel Discussion: Building out the multi-state platform for Big-Box Corporate Account Retailers

Logistical back-office hurdles (like accounting and settlement procedures that differ from one jurisdiction to another) have stymied Lottery’s ability to develop the full potential of multi-jurisdictional retail operations. Now, substantial progress is being made to meet the needs of these multi-state retailers. What has been accomplished; how can we lock-in and build on the progress that has been made; what are the most actionable things that Team Lottery should do to blow open the doors to successful expansion of Lottery in the multi-state big-box retail channel?

Moderator: Rebecca Hargrove, President & Chief Executive Officer, Tennessee Education Lottery Corp.

Panelists:

Alex Anderson, Technical Specialist, Publix Super Markets Inc.

Gardner Gurney, Executive Deputy Director of the New York State Gaming Commission and its Acting Director of the Division of the Lottery

Drew Svitko, Executive Director, Pennsylvania Lottery

Gary Grief, Executive Director, Texas Lottery

Terry Presta, Executive Director, Kansas Lottery
This video presentation is brought to you by Public Gaming Research Institute and was recorded live at LOTTERY EXPO 2015 in Miami, Florida September 2015. Copyright © 2015

LOTTERY 2015 Bricks & Clicks: The merging of Interactive and Land-Based Retail

October 29, 2015 | Susan Jason | Retail

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Panel Discussion: Bricks & Clicks: The merging of Interactive and Land-Based Retail
Retail and Lottery both recognize that “Interactive” is more about creating the optimal consumer experience than it is about selling products online. How are progressive lotteries leading the charge into an “Internet of Things” future that integrates digital technologies into the fabric of all we do? How are Retailers doing the same thing, and how can we join together to forge the most productive and mutually beneficial pathways to integrate Interactive and Land-Based initiatives?

Moderator: May Scheve Reardon, Executive Director, Missouri Lottery
Panelists:
Richard Weil, Chief Executive Officer, INNOVA

Tom Shaheen, Executive Vice President Business Development, Linq3

Duncan Malyon, enior Vice president of North America, Camelot Global

David Barden, Executive Director, New Mexico Lottery

John Pittman, Vice President Marketing, INTRALOT

Andrew Kinnear, Senior Manager, Marketing Communications & Interactive Media, Ontario Lottery & Gaming Corp

Matt Beddow, Director of New Media, Pennsylvania Lottery

Michael Lightman, Senior Vice President Lottery Interactive, Scientific Games
This video presentation is brought to you by Public Gaming Research Institute and was recorded live at LOTTERY EXPO 2015 in Miami, Florida September 2015. Copyright © 2015

LOTTERY EXPO 2015 Paul Riley Vice President Product Innovation and R & D IGT

September 26, 2015 | Susan Jason | Retail

Paul Riley

Vice President Product Innovation and R & D IGT

This presentation contains Powerpoint Slides click here to view

Click here to watch

This video presentation is brought to you by Public Gaming Research Institute and was recorded live at LOTTERY EXPO 2015 in Miami, Florida September 2015. Copyright © 2015

LOTTERY EXPO 2015 Adam Perlow CEO at Hudson Alley Software

September 26, 2015 | Susan Jason | Retail

Adam Perlow

CEO at Hudson Alley Software

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This presentation contains Powerpoint Slides click here to view

This video presentation is brought to you by Public Gaming Research Institute and was recorded live at LOTTERY EXPO 2015 in Miami, Florida September 2015. Copyright © 2015

SMART-TECH 2015 Max Goldstein Director Sales Marketing CARMANAH Signs

May 8, 2015 | Susan Jason | Retail

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